FAQs

How long is the lead time?

Hatchet Studio will endeavour to fulfil your order ASAP but please keep in mind it’s a one person studio and items are hand made. If an item is in stock we will ship within 1 week of receiving your order. Due to turn over, pieces are very often made to order. If it needs to be fabricated, allow 4 weeks, however, due to unforeseeable circumstances in fabrication delays may occasionally occur. In this instance Hatchet Studio will keep you abreast of timeline. Custom pieces usually require a little longer.

Once shipped, deliveries generally take 1-5 business days depending on your location within Australia. Please refer to shipping for more info & for information about other locations.

Can I collect from Camperdown?

By arrangement this is possible but please email hello@hatchetstudio.com.au before placing the order.

What if I’m on a timeline?

Please contact hello@hatchetstudio.com.au) to discuss before placing your order to see if expectations can be met. Hatchet Studio will try to get the job done ASAP.

Will letterboxes patina?

Yes they will! The materials have been chosen for their unique ability to develop a beautiful patina through exposure to the elements and our recommendation is to let nature take its course so that each letterbox reflects its unique surrounds and history. Some cleaners will remove patina so unless that’s the desired outcome, cleaning is not recommended.

What are the benefits of patina?

Patina is a natural finish that is not only beautiful but practical. It will develop over time and is UV resistant, corrosion resistant & self-healing. Brass will patina to a mottled yellow/green/bronze, copper to a burnished ox blood/brown & zinc to a white veiled charcoal grey. Copper & zinc have been traditionally used as an enduring roofing material and brass is commonly used in a marine context so these materials are perfect for Australia’s harsh elements.

Can I preserve the lustre?

When you first receive your products they will usually have a bright lustre. Hatchet Studio recommends allowing the patina to develop naturally. However, if your preference is to maintain lustre, you can use Scotch Brite to buff before sealing with wax or similar. We recommend ‘Renaissance Wax’ RENAISSANCE™ WAX – PICREATOR ENTERPRISES LTD for a clear protective coating or a similar product that is suitable for outdoor use. Reapplication will be required.

Are customised pieces possible?

Potentially. For example we can accommodate a request for a longer post or other customisation. Additional costs for design & fabrication will apply. Hatchet Studio will get your job done as soon as is practicable but generally, allow 4-6 weeks lead time. Hatchet Studio requires 50% deposit for custom pieces. Contact us by email to discuss hello@hatchetstudio.com.au

What is the silver on my product?

Hatchet Studio uses solder during the fabrication process and as each piece is hand-made, you will see remnants of solder. As your piece develops patina, it will blend in.

Is every piece the same?

Hatchet Studio hand makes every product using customised components. Slight variations reflect the hand-made nature of each unique piece.